|
Erika ... ... ... Dublin 9 Tel: 087 ... .... | Categories: Information Technology, Analyst, Designer |
Personal Profile
Graduate in Computer Science with five years of experience in customer support services. Excellent problem-solving and interpersonal skills in software and hardware with strong customer focus. I enjoy personal interaction with end users. Over my last five years of experience on this, I have had the opportunity to support elder people and people with physical disabilities.
Work Experience
| 1996-2002 |
Pontifical Catholic University (PUCP), Lima, Peru. IT Officer for the Department of Sciences As an IT Officer, I had under my responsibility computers and peripherals to organize, to maintain and repair (as a team). Duties such as network administration in LINUX and Technical support were among other Student/Staff/Academic help-desk on computer-user problems. Support included purchase and management. I developed a database for new and existing equipment in the Department of Science. |
| 1996-1997 |
Pontifical Catholic University (PUPC), Lima Peru. Technical support I had to deal with user-computer problems which allowed me to develop good interpersonal skills with strong customer focus and gain large experience in standard pc-user problems; such as PC hardware, peripherals and software. |
Training & Education
| Oct/02ï - Oct/03 |
FIT Part-time course in IT and Business, Whitehall College of Further Education, Dublin, Ireland |
| 2002ï - 2004 |
English and Computer Classes Dublin Learning English, Dublin, Ireland |
| 1999 |
UNIX Network Administration INFOPUC, Lima-Peru |
| 1994-1996 |
Technician in Computer Science (equivalent to an Institute of Technology Certificate - Ireland).
It includes System Analyst Technical Certificate, System Analyst Certificate and Programmer
Certificate. Superior Institute of Sciences and High Technology - CIBERTEC, Limaï - Peru |
| 1998 |
Graphic Design (PhotoShop, Page Maker and Corel Draw) INFOPUC, Lima-Peru |
| Nov/98 | UNIX Operative System, INFOPUC, Lima-Peru |
| 1997 | Access V.7, INFOPUC, Lima-Peru |
| Sep/97 | Basic Electronics, PUCP, Lima-Peru |
| July/97 | Writing and Grammar in Spanish, PUCP, Lima-Peru |
| July/97 | Preparation of Petty Cash, PUCP, Lima-Peru |
| Mar-Apr/97 | XIX Basic Course of Archives, National Archives School, Lima-Peru |
| 1996 | AutoCad V.13, INFOPUC, Lima-Peru |
| 1988-1993 | Madre Angélica Recharte, Secondary School, Limaï - Peru |
Conferences
| 2000 |
PUCP - I.T. Department, Lima-Peru III International Conference of Telecommunication EL IMPACTO DE LA COMUNICACIïON EN LA GLOBALIZACION |
| 1999 |
PUCP - I.T. Department, Lima-Peru International Conference of Telecommunication "LAS TELECOMUNICACIONES EN EL TERCER MILENIO" |
Key Skills
Thorough understanding of different computer systems, hardware and software, Network Administration, excellent interpersonal skills, good-written and spoken English, fluent Spanish, proven problem-solving abilities.
Interests
Home Pc, Cookery and fullï - time childminder to own two children from 2002 onwards